From Stress to Simplicity:
How Lumenis Transformed Audit Readiness - and Team Culture - with AnyMaint
Lumenis is a global leader in medical equipment manufacturing, specializing in laser and light-based technologies for dermatology, ophthalmology, and surgery. Lumenis operates in over 90 countries with 1,400 employees and a vast network of subcontracted production lines.
Lumenis's maintenance challenge
With hundreds of assets and outsourced production across multiple partners, maintaining audit readiness was a constant struggle.
“We operate under extremely strict regulatory requirements,” says Sharon Waschitz, Senior Director, Head of Global Engineering and Technology.
“Until recently, we tracked all preventive maintenance, calibrations, and breakdowns manually in Excel. This exposed us to delays, inconsistencies, and serious audit risks.”
The Solution - AnyMaint Maintenance Co-Pilot
Lumenis replaced manual tracking with AnyMaint, gaining a centralized, cloud-based computerized maintenance management system (CMMS).
“We moved from a world of Excel to a world of order,” says Sharon.
Key benefits for Lumenis:
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Accurate, efficient maintenance oversight thanks to standardized workflows across all subcontractors, automated reminders and alerts of upcoming PMs, calibrations etc.
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Effective fault monitoring and rapid escalation enabled by real-time QR code reporting and automated alerts.
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Stronger audit readiness with centralized digital records, full asset visibility, and instant access to linked documentation — making compliance reporting consistent and stress-free.
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Data-driven oversight with advanced data collection and repeat failure analysis, supported by closed-loop tracking and KPI dashboards help drive continuous improvement.
“Today, everything is tracked, visible, and reliable. Coordination is much easier, and we’re always audit-ready.”
What Lumenis Achieved by Implementing AnyMaint
Audit Readiness
Significant reduction in time invested in audit preparation
“Everyone is onboard and dedicated. Subcontractors no longer treat maintenance as some back-office task - it’s front and center”
Operational Efficiency
Real-time issue reporting and automated alerts reduce downtime
Data Integrity & Insights
Improved data integrity with shift from manual spreadsheets to a closed system
″As a medical device company, we undergo dozens of audits—FDA, European, Chinese regulators—you name it. Today, maintenance is no longer the weakest link. It's one of our strongest points.”
Sharon Waschitz, Senior Director, Head of Global Engineering and Technology
AnyMaint didn’t just digitize maintenance—it helped embed a culture of quality, accountability, and compliance across Lumenis' global supply chain.
Using AnyMaint medical device maintenance management, Lumenis ensured reliable, efficient operations across all sites.
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